My husband's wedding band originally had some hair between the wood inlay, but after almost three years, we realized it has progressed to a chunk of inlay falling out. The advice desk was super nice, and got me set up with the repair plan as well as talked me through the process of shipping the ring back for repair. A month later, my husband has his ring back and it is better than new!
Wonderful process, and beautiful craftsmanship all around.
Basic