They were helpful in designing the perfect ring and got it to me even earlier than anticipated even though it was a rush order! My only notes are that the fit was a bit tighter than the fitting we had done at the jewelry store (likely because of different materials) so you might want to plan accordingly. Also, I had specified the gold inner circle as the "ring of fire", but unfortunately the treatment wasn't done before sending my way (they did make an update to the exterior material for me even after I submitted the original request though!). They did offer to redo it if we send the ring back, but I didn't have time before our wedding (since it was less than a week away) and after the wedding my husband didn't want to send his ring anywhere! ;) So overall it was a pretty good experience, but I am disappointed that I didn't get the actual ring I'd designed since there were personal reasons behind each detail.