Terms and Refund Policy

Terms and Conditions

RETURN POLICY

We stand 100% behind all of our work. Each ring is unique and is custom made for you at your chosen size and width and style. This is your assurance of handmade quality and your satisfaction is our goal. Because each piece is created to your unique specifications, payment is non-refundable.  Do keep in mind that Scott and I are real people, not a factory, so what we want is for you to love your ring and we will always work with you to that end.  Because we offer Sizing Exchanges for half price, we can also therefore re-make any ring slightly differently for half price as an exchange for the original if we are notified by the buyer within ten days of shipment of the ring.

STOCK SALE RINGS

No refunds on sale rings. Store credit only.

GIFT CERTIFICATES

Minter & Richter Gift Certificates are non-refundable.

SIZING EXCHANGE

The most important thing to us is that you are satisfied and pleased with your purchase. The most common issue that can arise is that the ring does not fit the buyer's finger in the way he or she expected. We will always send you the size you order (as our instruments are so incredibly precise), but if you should end up needing a different size than you ordered, we do not expect you to purchase a whole new band. We can do a sizing exchange. A sizing exchange is 50% of the cost of the original band.

Titanium cannot be re-sized. If you purchase MINTER & RICHTER CUSTOM SIZERS WE GUARANTEE YOU THE RIGHT SIZE OR YOUR EXCHANGE IS FREE. The industry-wide standard for ring size carries many variables (different measuring tools, ring widths, ring materials and design). Handmade rings often fit differently than factory made. Getting sized at a jeweler does not guarantee that the size will be correct. WE STRONGLY SUGGEST PURCHASING MINTER & RICHTER CUSTOM SIZERS to guarantee you get the absolute perfect fit for your ring.

RETURN SHIPPING INFORMATION

Please package your ring(s) securely within the original envelopes or equivalent packaging. Include your name, contact information and shipping address. Please send via USPS (no signature required).

Minter & Richter
2 Ainsley St
Boston, MA
02122

CANCELLATIONS

NON rush orders canceled within ten days from date of purchase will be refunded for the full payment.

Orders canceled more than ten days after date of purchase will be eligible for store credit only.

No refunds will be issued for cancellation of rush or shotgun rush orders.


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